Support

Email integrated ticketing system with threaded replies and assignments.

Find out how a helpdesk software like ERPNext can help your business provide better customer support and build better relationships.

Great customer support and maintenance is at the heart of any successful business.

Manage Customer Issues

  • ERPNext gives you the tools to track all incoming requests and issues from your customers so that you can respond quickly.
  • Your database of incoming queries will also help you track where the biggest opportunities are for improvements.
  • You can track incoming queries from your email using Support Ticket. You can keep track on Customer Issues raised by Customers on specific Serial No and respond to them based on their warranty and other information

Monitor Warranty Claim

If you are selling Items under warranty, then ERPNext is the right solution for you.

  • You can create a new Warranty Claim and add the Customer and Item / Serial No.
  • The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty.
  • You must also add a description of the Customer’s issue and assign it to the person who needs to look into solving the issue.
  • If a Customer visit is required to address the issue, you can create a new Maintenance Visit record from this.

Monitor Warranty Claim

If you are selling Items under warranty, then ERPNext is the right solution for you.

  • You can create a new Warranty Claim and add the Customer and Item / Serial No.
  • The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty.
  • You must also add a description of the Customer’s issue and assign it to the person who needs to look into solving the issue.
  • If a Customer visit is required to address the issue, you can create a new Maintenance Visit record from this.

Support Reports

Support Analysis

Support Hours Report

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